I am looking for ways to hold tellers accountable for not adhering to drawer limits. Does anyone out there do this? Do you have them sign an agreement of sorts? Any comments or suggestions will be appreciated. I remember back when I was a teller working at another institution, I had to do this.

Upon hire or if the policy changes we have them sign that they have read and understand the policy. This is also written up in Branch Audits if they are caught with excess money during an audit count.

We have teller manuals that cover everything for which a teller is responsible, including adhearing to the drawer limits. This is also covered in teller training. When tellers are first trained they are informed that if they do not adhear to the manual it will lead to diciplinary action and/or termination. It is then the manager's/supervisor's responsibility to monitor the limits, etc.

We have tellers sign an authorization form that details their cash limits, transaction limits etc. If you are interested, I can fax it to you. (but not today, phone lines are dead... I blame the minor earthquakes we have been having)

Karen

Having them sign a form isn't usually the issue (we do that, too) - it's making sure Mgmt. actually follows up and follows through. Our agreement stipulates that disciplinary action will follow non-compliance, up to and including termination. I think you'd need to be specific on how many violations will be tolerated. Hope that helps.

I agree with the last post. Getting your teller supervisors to do spot checks is imperative. Then the way to add teeth to that is to have audit/branch compliance come out to do spot checks as well. Then write up the teller supervisors if appears to be a problem...when you hold them accountable too, it is amazing how quickly the tellers get with the program!