We have been recently seeing the use of NYS Unemployment cards, which can be used as a debit or ATM card. What is happening is customers that are getting unemployment are coming and withdrawing the money from the ATM...but if it is an odd amount, like $319.00, they w/d the $300 from the ATM and come in and request the rest in a cash advance.

Our current policy only allows for cash advances to be made when $50 or over. With that said however, because it is unemployment are we required to let them take the advance to get the rest of the funds?

These cards are a nightmare!

Whether you are required to complete a cash advance transaction for the "odd dollars" is a matter between the bank and the state of New York.