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#65083 - 03/04/03 12:05 AM Internet Banking
Anonymous
Unregistered

Issue. We provide customer payroll services through our website. Customer signs on, updates their payroll information, and submits it for processing. We format the information into a NACHA format and transmit to FED. If our Internet is down, how can we accommodate this process for payroll customers? They are unable to access the files, since they are built on our website, and these customers donít have any onsite software to put information into an ACH NACHA format even if they could recreate it and transmit directly to us through a modem. Does anyone know of a software product that could be used in a contingency type situation?

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eBanking / Technology
#65084 - 03/04/03 02:37 PM Re: Internet Banking
Richard Insley Online
10K Club
Richard Insley
Joined: Oct 2000
Posts: 10,007
Toano, VA
Do you control the software that your customers access, or are you using a vendor for this service?
_________________________
...gone fishing.

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#65085 - 03/04/03 07:48 PM Re: Internet Banking
Anonymous
Unregistered

Vendor. The one software package we have allows us to "send a file", which is great. The problem is that this software isn't compatable with anything above Windows 98.

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#65086 - 03/04/03 08:31 PM Re: Internet Banking
Richard Insley Online
10K Club
Richard Insley
Joined: Oct 2000
Posts: 10,007
Toano, VA
I may be able to help you, but would prefer to discuss particulars offline. Please drop me an email if you'd like to explore this further.
_________________________
...gone fishing.

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#65087 - 03/05/03 09:04 PM Re: Internet Banking
1111 Offline
Platinum Poster
1111
Joined: Jan 2003
Posts: 580
On HERE to look at software for ACH origination at the customer location.

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