I haven't heard that this would cause a problem from the customer side. I have heard that in the case of a subpoena or the like, that if you have it, you need to produce it. For example, if you have records going back 10 years and they are requested, even if the retention is only 5 years, you may have to reproduce those records outside the retention.
Hope that helps.
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David J Mulkerin, CRCM
All opinions expressed are mine and not those of my employer and are not to be taken as legal advice.