We are offering some special services which include interest rate reduction to 4%, payment deferrals for up to 12 months (escrow amounts must still be paid for RRE loans), free safe deposit box, no-fee checking account. As part of the deferral service, we are offering some counseling on the consequences of deferring payments. We are also offering these services for new loans for those called up to active duty (normal underwriting criteria applies).
We are not advertising these services but did provide the information informally to our local National Guard who disseminated it on their own to their members.
We have received a lot of good comments from this initiative, but I must admit it did cause some operational headaches on the back end.