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#539637 - 04/27/06 03:27 PM Reg E Error Resolution log
SeaZee Offline
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Registered: 11/08/04
Posts: 11
Does anyone know where I could find a copy or sample format for a Reg E Error Resolution log?

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#539638 - 04/28/06 10:20 AM Re: Reg E Error Resolution log
Andy Z Offline


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Registered: 10/27/00
Posts: 26472
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What do you want to track?

I'd use XL and enter the key items for an investigation.
Off the top of my head:

Date reported
Customer Name
Account No.
Type of error (you may create a table of codes)
Amount of claim
Investigator
Disposition of claim (again a table of codes or denote in progress, approved, approved other than as claimed, denied, withdrawn.
Amount paid
Date resolved (you could include other dates such as when you finalized the decision, paid a credit, debited an account, sent notification, etc.)

This depends on what you want out of the list. We had a list that was used to track the claims in progress, amounts paid and denied, etc. It wasn't to review claims. The file and investigators notes were needed for that. It was a database for stats and to trigger early warnings when trigger dates were approaching. You could do a query of all accounts approaching 8 or 40 days as an example.
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#676715 - 01/31/07 02:25 PM Re: Reg E Error Resolution log [Re: SeaZee]
tclowes Offline
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Registered: 11/14/06
Posts: 140
OK, I have always heard that there is no such thing as a stupid question. (I am testing that now.) What do you mean when you say type of error? Are you referring to the device used (Point-of-sale terminal, ATM, telephone)???

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#676907 - 01/31/07 03:29 PM Re: Reg E Error Resolution log [Re: tclowes]
#Just Jay Offline
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Registered: 10/26/06
Posts: 14259
Loc: Cheeseheadland
ie, withdrew early, withdrew twice, withdrew wrong amt, fraud, atm malfunction, ect
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#677608 - 02/01/07 12:00 PM Re: Reg E Error Resolution log [Re: #Just Jay]
tclowes Offline
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Registered: 11/14/06
Posts: 140
Thanks!

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