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#68363 - 03/19/03 06:34 PM Compromised debit cards
Perplexed Offline
Member
Perplexed
Joined: Aug 2002
Posts: 88
Does anyone have a site that wold have information about the recent access to a VISA/Mastercard merchant processor database? We had some problems with this and I was needing more information. Any other banks affected, and if so, how did you handle this with your customers?
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#68364 - 03/19/03 08:14 PM Re: Compromised debit cards
BrendaC Offline
Power Poster
BrendaC
Joined: Sep 2001
Posts: 6,029
Sweet Home AL
Hot-carded the cards, reissued new cards and PINs. We sent everyone a letter explaining the need to protect their account and tried to call them personally. We were not able to get in touch with everyone, but we made an effort. It always makes for a great ending to your week when you are trying to call 200 customers!
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