Well, I thought I had it. As I started filling it all in, I came up with more questions..Sorry!! Ok, because the lady did the transaction and the teller took her ID information, that part is fine. On the CTR, however, it asks for method used to verify the person on whose behalf it was done. Because the son was not present, his identity was not verified. He has an account here, but it is old and opened before there were specific CIP requirements. We do not have his DL number on record. I'm guessing we're going to have to contact him for that info in order to finish filling this out, right? What happens if we are unable to get in touch with him?