Our holding company is looking for an on going program to train our employees on Sales and Customer Service. Something that may be split into 3 sessions, building their skills with each session...any ideas or names of companies that provide such a program will be greatly appreciated!

It all depends - how much do you want to spend?

We do ours in-house, but:

For service, http://www.customerfocusinc.com has a good program. Ask for Steve Fugate.

For service and sales,try http://www.progressionsinc.net

For a more comprehensive program, CohenBrown, but be prepared to spend the money.

Please note, as I said - our S & S training is in house, I do not work for nor have I purchased from the above mentioned vendors.

For a longer list, please send me a pm.

There is a very good Bank Officer Call Training offering at http://www.bankmarketingpros.com