Over the past two weeks we have received a total of 13 credit card applications from a single individual. Seven were received within a two day period and between yesterday and today we have received another six more. These are the applications that we have at our branches for anyone to pick up, fill out and mail back.

Upon receipt of the first applications we did some research. The place of employment listed on the applications does not exist in our town and the monthly salary is what most make annually. An employee in our Risk Management Dept. noticed the address and said that another employee lived in the same subdivision. We contacted the employee and she stated that the lady has mental health problems and lived there with her mother. A previous address listed on the credit bureau was that of a mental health facility.

How is the best way to handle this kind of activity? We sent notices of action taken on the previous applications, but do we have to continue to do this as long as she is sending in applications?