In Reg E limbo here -
Section .11(b)(1) requires the customer to give sufficient info to the bank to identify the disputed transaction. This can be orally. Time clock starts here.
Section .11(b)(2) says the bank can require written confirmation, and Section .11(c)(2) says the bank can extend the investigation period to 45 c. days w/o giving provisional credit if written confirmation is not received w/in 10 b. days.
OK, so now I've come to the end of reading Sections .11 and .6, as well as the commentary for each, and I don't see this key answer -
***What if the bank has concluded its investigation, and still has not received the required written confirmation? Can the bank deny reimbursement to the customer based solely on this? And where on Earth is this addressed?