I have contacted the local police, who have stated the customer is a victim of previous scams. We have also contacted the FBI and is investigating. We did pay the $3.00 fee, and the funds are available at this time. The customer is convinced that in order to make money, you must spend money. From what I understand he does play the lottery. We know it's a scam, we're doing our best to protect our customer. The Bank in question does have a web page with several branch locations. Customer Service refused to assist me, other than giving the 900#.