In the eStatement Agreement, does it have to indicate how the customer can get a hardcopy of their statement? Or, can we just say you're in or you're out and if you want a hardcopy you can rescind this agreement and get all your statements through the mail? What section of the Reg. would I find this?

Paragraph 101(c)(1)(B)(i) of the E-Sign Act states that you must inform the consumer of

If there is no right to option in your service offering to receive a paper copy of the statement or other document, there is no requirement that you have to tell them how to get a paper copy. It would seem reasonable to me, however, that you would offer to provide a printed copy at a cost if the consumer isn't bailing out of the agreement. But my thinking it's reasonable doesn't mean it's a requirement!