We have provided management with an audit report on the safe deposit box function. In particular the details are noted below. They do not agree with the recommendation and provide their reasons as to why. I have seen many banks that document their review of the safe deposit box booth, used by the customer to conduct their business, to ensure nothing was left behind by the customer. What is commonly done with this?
It was observed that Safe Deposit Attendants did not document that they had inspected the booth or area used by the customer, prior to the customer leaving, to ensure nothing was forgotten or left out by the customer.
Implement procedures in which the attendant admitting the customer to their safe deposit box initials half of the “Initials” box on the entrance card, and the attendant helping the customer place their box back in the vault would initial the second half of the “Initials” box to document that they had inspected the booth or area used by the customer and verified that nothing was forgotten by the customer. If the same attendant performs both functions, they would be required to initial both halves to properly document the completion of the procedures.
Procedures require the attendant to inspect the booths before and after customer use. This is considered industry best practice and bank practice and procedures reflect this. Research with industry resources have revealed that documenting the inspection in not common and doing so may in fact expose the bank to liability should the customer claim something be missing and it could be proven that the bank failed to follow that procedure. The bank will not implement the recommendation.
Thank you for your help.