Thanks for the feedback CubDave. We asked the auction to let us know the source of their info; if they can do that it should help.
I've heard some say that working in the collection department is akin to the Roach Motel- once you check in, you don't check out. Sounds like you've debunked that theory. I actually enjoyed most of the time I spent in the 'dialing for dollars' area.
Foosball: a combination of soccer and shishkabobs- M.H.