These would seem to be easy templates to create based on your need, rather than finding one another bank has and then having to customize it.
Reg E imposes requirements for a written notice when you deny a claim, but otherwise "written" is typically not a requirement. The phone or email/online banking being more of a secured method, may be faster and more timely.
Since this is not required and must be customized, I'd recommend creating it rather than re-creating it. It'll be faster and exactly what you want.
Identify the customer
Describe the issue
Describe what options the customer has
Define a date by which time it must be done
Who should they call with question
_________________________
AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell