We are looking at the way we handle training for all new employees at our bank. Right now I meet with all new employees to train them on security. I train them on general security and stuff that is specific to the location that they will be working in. A couple of the people on our training committee are looking at having all new hires being trained by their supervisors. I am a little nervous as to how thorough of training they will get, and how consistent it will be between employees. Can you please give me some feedback on how you handle training at your
bank.

I train all new employees on the general security issues (opening/closing, robbery prevention, robbery response, etc.) and give them an orientation check list that their supervisor goes over with them when they arrive at their branch. The check list contains items and procedures that are specific to the branch location. The supervisor checks the items off and the employee and supervisor sign the worksheet and forward it back to my department. With 22 branches over seven counties it is difficult to get too specific in some areas.

I train all new hires on security related topics. Their supervisors are responsible for the teller and site specific related duties and topics. It seems to work out well.

During my new employee training, I do a brief overview of security procedures, we watch one or two bad security videos, and I give instructions to the branches to give site-specific security procedures once the mployee comes to the branch. Also during the training class I have the security officer come in for a brief presentation. He usually goes over robbery stories, some theft arrests and whatnot, just to give everyone a little scare and to make the security procedures seem a little more relevant.

 Detection of forgery ( Bank Notes , ID’s) & Security Profiling

 Detection of counterfeiting ( Local Currency , US Dollar , Euro, Other Currencies )
 Detection of Forgery ( ID Cards , Passports )
 Security Profiling
 ID Verification & Suspect Description Guide

 Bank & Financial Fraud

 Fraud techniques against Tellers and cashiers
 Fraud techniques against Bank Customers
 Check Fraud
 ATM Fraud
 Credit cards Fraud
 Advance Fee , Lottery , Black Dollar and Internet Auctions Fraud
 Thump Print

 Bank security

 Developing security awareness & Observation skills
 Dealing with Armed robbery & Crisis Management
 Dealing with Terrorist Threats
 Branch security checklist

 Money laundering & Terrorist Financing

 Introduction , Stages And Techniques
 Know Your Customer procedures
 Detecting , Investigating and reporting suspicious activities
 AML Law & Central bank guidelines

 Safeguarding Customers Financial Information

 Fraudulent Techniques to Obtain Customers Financial Data & Information
 Social engineering and Pretext calling Techniques
 Mystery shopping and Banking espionage

Awesome list - thanks for sharing!

Just for the record , I train this Program in three days , six Hours/ Daily. usually from 8:00 AM - 3:30 PM ( 90 Minutes for Lunch and two Coffee Breaks ).

Hussam, your list is excellent -- and thanks!