You have a deadline, and when a decision is made, final is final. There is very little latitude in Reg E and you don't get more time because someone at the bank couldn't count the days or enter them correctly. If the consumer reported the loss after 2 business days, but says they meant to tell you sooner, they don't get credit for those days.
Someone should be using our BOL Claims Calendar for Reg E.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell