Yes. And you can investigate and have DHL say they charged what was disclosed and deny the claim if that is where the facts lead you.
You shouldn't deny them the opportunity to file a claim. They say the wrong amount was debited. That is a valid claim. ยง205.11(a)
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell