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#2192003 - 09/07/18 10:43 PM Time period to notify customers mobile limit reduc
JC (Darth HMDA) Offline
Diamond Poster
JC (Darth HMDA)
Joined: Dec 2013
Posts: 1,399
CA
Hello Everyone!

We have mobile deposit limits (daily and per item) and on an exception basis may increase the limit for certain customers with a business need. If a customer does not use the increased limit (which is identified through periodic review) we will decrease the limit back to standard.

How much time prior to the change do we need to notify the customer? Also, what governs this requirement?

Any help would be appreciated.

Thank you!
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The opinions expressed are mine, do not represent the opinions of my employer, and they are not to be taken as legal advice.

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eBanking / Technology
#2192005 - 09/07/18 10:52 PM Re: Time period to notify customers mobile limit reduc JC (Darth HMDA)
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 83,396
Galveston, TX
Purely a contractual issue.
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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#2192060 - 09/10/18 06:40 PM Re: Time period to notify customers mobile limit reduc JC (Darth HMDA)
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 40,086
Cape Cod
Since mobile deposits are NOT yet subject to availability and disclosure requirements of Reg CC, I have to agree with Randy Carey. Look to your mobile deposit agreement/contract.
Last edited by John Burnett; 09/11/18 02:28 PM.
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John S. Burnett
BankersOnline.com
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#2192088 - 09/10/18 11:09 PM Re: Time period to notify customers mobile limit reduc JC (Darth HMDA)
JC (Darth HMDA) Offline
Diamond Poster
JC (Darth HMDA)
Joined: Dec 2013
Posts: 1,399
CA
Thank you both!!! Appreciate your insight and your responses!!!
_________________________
The opinions expressed are mine, do not represent the opinions of my employer, and they are not to be taken as legal advice.

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