Internally, working off the applicable chargeback timelines I believe it behooves a bank to procedurally set internal timelines so that nothing falls through the cracks. Like consumer accounts, these should be tracked for progress and have internal controls with deadlines for completion. Business accounts may simply be longer or allow more flexibility.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell