My CEO's version? Because our system is great, no one is stressed out/burned out and it all works beautifully . . .
The reality . . . I work six and seven day work weeks and continue to fall further and further behind . . . But I have an incredible Office Manager in a nearby location who has been helping me to try to keep me from drowning. I can't tell you how much I appreciate her! I would have lost my last remaining slice of sanity (small as it is) without her.
As far as procedures . . . we have a BSA/AML policy (and CIP, and . . . ) but honestly, there isn't just one single BSA procedure . . . it's like information security - it touches (or should touch) every area. Every procedure should be mindful of certain regs, like BSA.