I am looking for some suggestions on how to politely turn down a new customer account.
We recently had a new business customer come into one of our branches to open an account, and the branch staff just didn't get a good feeling about the customer. We have done some due diligence in reviewing the business entity; i.e. google search, Chexsystems, etc., and all appears to be fine on the outside, but we would just rather not have the account. We have had similar instances in the past, and usually our gut instincts have been correct. Any suggestions on how to decline an account that you just don't feel comfortable about?