Good morning. Our bank is considering closing a customer's accounts due to ongoing suspicious activity.
This particular customer has a personal account, a new business account, and a safe deposit box with our bank. Do any of you have experience closing out a customer's relationship with your financial institution when the customer has a safe deposit box relationship?
I've seen many examples of sample letters to customers regarding closing their deposit account. Do you have any suggestions on how to ask someone to come in and close their box? We are trying to make this as "confrontation-free" as possible, considering the front line tellers feel somewhat intimidated by this individual.
Thank you in advance for your time.
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