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#2218098 - 07/20/19 01:16 AM eStatements
dkm1982 Offline
Junior Member
Joined: Aug 2008
Posts: 34
The bank is doing a Core conversion. Do we need to have our customers re-enroll (consent) for eStatements again in the new system?

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#2218099 - 07/20/19 03:42 AM Re: eStatements dkm1982
Richard Insley Offline
10K Club
Richard Insley
Joined: Oct 2000
Posts: 10,180
Toano, VA
Section 7001(c)(1)(D) says -- "after...consent...if a change in the hardware or software requirements needed to access or retain electronic records creates a material risk that the consumer will not be able to access or retain a subsequent electronic record that was the subject of the consent, the person providing the electronic record...(must march the customer through a new demonstrable consent "handshake.") It's up to your bank to make the "material risk" determination. I'm not aware of any litigation or guidance that elaborates on this requirement.
_________________________
...gone fishing.

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#2218111 - 07/22/19 01:04 PM Re: eStatements Richard Insley
dkm1982 Offline
Junior Member
Joined: Aug 2008
Posts: 34
Thank You!!

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