Skip to content
BOL Conferences
Thread Options
#1116479 - 01/23/09 09:26 PM Reg E - Unauthorized transaction response letters
Frank Ernest Offline
100 Club
Joined: Nov 2004
Posts: 138
Somewhere on a beach
Reg E requires us to inform the customer of the results of our investigation. Is there anything to prevent us from notifying them of numerous disputes using just one letter? If the letter clearly includes the required information for each disputed item that the customer made, do you see any reason why this would be a problem. Does anyone else send a single letter for multiple disputes?

Return to Top
Deposits and Payments
#1116674 - 01/23/09 11:30 PM Re: Reg E - Unauthorized transaction response letters Frank Ernest
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 83,364
Galveston, TX
I don't see an issue with it. A written response to the results of an investigation is only technically required when you are denying their claim or asserting that there was a difference.
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

Return to Top

Moderator:  John Burnett