Is it aceptable for an Originator of a TEL ACH transactions to use e-mail as its communication method to deliver a written notice to the consumer? I thought I read somewhere that e-mail was not an acceptable delivery method. Can anyone shed some light on this?

I have the same question.
I appreciate the assistance.

Pages OR20-21 (subsection 2.5.15.2) of the 2012 NACHA rules says that a single entry TEL only requires written notification (received before the settlement date) or the oral authorization to be recorded. It doesn't address the method of communication if the originator opts to provide notice in writing.

For recurring TEL entries, it says "the originator must comply with the requirements of Regulation E for the authorization of preauthorized transfers, including the requirement to send a copy of the authorization to the Receiver." Reg E can be found at http://www.fdic.gov/regulations/laws/rules/6500-3100.html

So, would we be able to email this written notification for a one time TEL? I am reading this section and am not sure if we would have to fully comply with e-sign or simply get consent from the customer to deliver by email.
From 2013 operating guidelines:
Any written notice or disclosure by the NACHA Operating rules, including those for TEL entries, may be provided in electronic form (e.g., email and SMS text message to a Smartphone or mobile device). However, state and federal laws may require receiver consent before using electronic notices/disclosures.

Customer call in to set up payment, they give us their email and consent to receiving their confirmation by email. …Would this be sufficient? Or do we have to go through all the e-sign hoops and verify their ability to receive and retain this?

Thanks for any guidance,

Regulation E requires that the consumer be provided a copy of his/her authorization for any preauthorized electronic fund transfer (PEFT). [1005.10(b)]

Comments 10(b)-4 and 5 require that the authorization itself be in writing and discuss how E-SIGN applies.

One-off TEL entries can be done by telephone. Recurring TELs require paper or E-SIGN approved electronic records.