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#2253524 - 05/05/21 08:23 PM Reg E
ComplianceGuru89, CRCM Offline
Member
Joined: Sep 2015
Posts: 85
Customer received a call from our fraud center about transactions and stated they were all authorized... Now customer has filed a dispute saying they are fraudulent... Can we deny the dispute since he previously stated they were authorized?

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Deposits and Payments
#2253536 - 05/06/21 10:46 AM Re: Reg E ComplianceGuru89, CRCM
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 83,363
Galveston, TX
Not without an investigation and some evidence that they actually authorized the transactions.
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