Bank has received a written request from a previous loan borrower who wants us to remove a 2011 paid (as agreed) trade from his credit bureau. Request was written by borrower, is not a boilerplate template letter that we sometimes see. Borrower was never deliquent, so there is nothing negative reported regarding this trade. Bank contacted individual by phone to discuss, and borrower still wants trade removed. Are we required/obligated to remove this trade per the customer's written request? Is there any regulation that governs this? Thanks.