To cut to the chase - it appears a credit report was ordered in error. Other than an abject apology, what other actions can we/should we take? I don't suppose we can ask the credit bureau to "reverse" the request.

Answering my own post! Just got this from Transunion.

Removing Hard Inquiries

In order to have an inquiry deleted TransUnion requires two letters:

1. A letter on company letterhead explaining everything in your below email. This letter also has to include the date of the inquiry, the consumers name and address.
2. A letter from the consumer giving TransUnion permission to delete the inquiry. By law consumers have the right to know when their credit has been pulled even it was in error. This is why TransUnion requires a consumer letter to have an inquiry deleted.

The consumer provides this letter to you and then you can fax both letters to our maintenance department at 610-546-4602. If you would like confirmation once the inquiry has been deleted please request that in your company letter. We can fax, email or call you with confirmation.

Nothing like putting everything in the consumer's hand giving them the right to sue you. Unless you have a very good excuse.

Let's put it this way. It appears that the injured party (if there actually is one), may have a bone to pick with his spouse.