The call center within my bank is considering a new to bank customer the ability to fund the account via debit card. The agents would be entering the debit card information into our system, which would be transferred to a third party vendor to conduct. Will we be required to mail a receipt as per 205.9 of Reg E?

Supplement I to Part 205—Official Staff Interpretations

9(a) Receipts at Electronic Terminals

1. Receipts furnished only on request. The regulation requires that a receipt be “made available.” A financial institution may program its electronic terminals to provide a receipt only to consumers who elect to receive one.


My interpretation is that you must have a receipt available if the customers request one and that it isn't mandatory.