It's just like babysitting spoiled children... Training is on the calendar for the third week in March.
I appreciate the help. In reviewing the file, just after the one hypothesized above, I see the applicant had stepped back from a second application for a different property. In this instance though...he was approved. And the "children" coded the loan a withdrawal instead of approved not accepted. I see now that the email referenced both loans even though only one was to his dissatisfaction. In any case, I'm going to process both (a decline and ANA) for 2014. I'm documenting the heck out of my reviews so, in the very least, the examiners don't think I'm off my rocker. Consequently, I inherited this mess from a former employee. It's been quite the task "cleaning house." I'll get there but it's gonna take a little time and maybe some "findings" from the examiners to get the "children" to listen.
Again - thank you for the input.