Just got done doing a collateral CD audit & each branch had different procedures. I was trained that CD was to be collected from the customer, placed in safekeeping with a collateral receipt, hold placed on the CD. When loan is paid off, CD is returned, collateral receipt signed by customer acknowledging return of the CD & hold removed. I have a loan officer that came from another bank a few years ago suggesting that giving a physical CD to a customer & expecting them to keep track of it for years may be an outdated practice (his comment was in regards to CD procedures in general, not specifically collateral CD's)?? Just curious as to what other banks are doing.