Should I just document their process and look for any holes they might have in the procedure?
That is what I would do and then I would also look for other instances of denial. Not knowing the overall volume of commercial lending at this institution, I would say this is a "suspect" denial rate. Focus on the application and application tracking processes. Review loan committee minutes to determine whether any other loans were discussed that did not result in an origination, etc.
_________________________
The opinions expressed here should not be construed to be those of my employer:
PPDocs.com