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#2258116 - 08/12/21 01:05 PM Policy Language on Customer Threats to Employees
hsbs Offline
Junior Member
Joined: Feb 2020
Posts: 26
Good morning BOL family,

I am reaching out for a little help, please. While seldom, we do get emails or calls from customers threatening employees. I was wondering if any of you cover this in any of your policies. I am thinking this is something we could include in our Customer Complaints Policy, but perhaps some of you might suggest placing it in a different policy. If so, which policy? Do you make it part of Escalations? Do you have an independent section that covers it? How do you handle these calls and emails? Any input or sample language would be greatly appreciated.

Many thanks!

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Operations Compliance
#2258131 - 08/12/21 03:06 PM Re: Policy Language on Customer Threats to Employees hsbs
BrianC Online
Power Poster
BrianC
Joined: Nov 2004
Posts: 6,694
Illinois
Quote
How do you handle these calls and emails?

One strike and you're out. Here's your cashier's check. Don't come back.
_________________________
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria!
www.tcaregs.com

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#2258148 - 08/12/21 04:47 PM Re: Policy Language on Customer Threats to Employees hsbs
HappyGilmore Offline
10K Club
Joined: Jun 2004
Posts: 19,844
Pulling people out of the ditc...
we have a policy on Workplace Violence, it is covered there, and we have zero tolerance, regardless of the instigator.
_________________________
Providing alternative truths since the invention of time

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#2258155 - 08/12/21 06:00 PM Re: Policy Language on Customer Threats to Employees HappyGilmore
hsbs Offline
Junior Member
Joined: Feb 2020
Posts: 26
Thank you, HappyGilmore. Are you able to share the language inserted in that policy? A copy and paste of just that section, please.

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