Skip to content
BOL Conferences
Learn More - Click Here!

Thread Options
#2283140 - 04/06/23 09:32 PM New Account Quality Control
Megan BBB Offline
New Poster
Joined: Jun 2021
Posts: 15
I was curious to see what other bank depts work new account opening document quality control. Right now our deposit banking operations dept. reviews all new account forms for quality and completeness however I am curious to see if other banks have their compliance team or branch managers help with this duty? I am also interested to learn what depths other banks go into when reviewing all new account forms for quality control. Thank you!

Return to Top
Operations Compliance
#2283145 - 04/07/23 12:40 PM Re: New Account Quality Control Megan BBB
HappyGilmore Offline
10K Club
Joined: Jun 2004
Posts: 19,854
Pulling people out of the ditc...
also done in our deposit operations area. all forms requiring signature are reviewed for completeness and legibility. also review for required forms, surprising how many bankers still don't complete all proper IRS forms. when there are exceptions, notification goes back to the banker and their manager to correct
_________________________
Providing alternative truths since the invention of time

Return to Top
#2283152 - 04/07/23 01:50 PM Re: New Account Quality Control Megan BBB
Sunshine Lady Offline
Platinum Poster
Sunshine Lady
Joined: Apr 2014
Posts: 677
Ours is done in our deposit operations also. CIP information reviewed along with necessary documentation. We maintain a Technical Exceptions list that each banker is required to work and clear. Working on a new system, but right now that is what we do.
_________________________
Define Success on your own terms, achieve it by your own rules, and build a life you are proud of. Anne Sweeney

Return to Top
#2283153 - 04/07/23 02:10 PM Re: New Account Quality Control Megan BBB
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 83,363
Galveston, TX
see if other banks have their compliance team or branch managers help with this duty?

Branch managers? That is like asking the fox to police the chickens.

Compliance Team? That totally depends on your organizational structure and what you mean by Compliance Team. In many banks, the compliance team fills only a support and guidance role and they are not auditors or checkers.
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

Return to Top
#2283170 - 04/07/23 05:34 PM Re: New Account Quality Control Megan BBB
Megan BBB Offline
New Poster
Joined: Jun 2021
Posts: 15
Wonderful, thank you so much everyone, I appreciate it so much!

Return to Top

Moderator:  Andy_Z, John Burnett