If we give the customer provisional credit while at the branch and they are working with the CSR gathering the information needed, do we have to send a Provisional letter to them? The customer leaves the branch with a deposit receipt. I'm thinking the answer should be that we need to send the letter because the letter explains that we could/might reverse the provisional credit entry based on the results of the investigation. Can someone please help me decide if I'm correct.

Thanks in advance.

You are not required to give notice in writing of provisional credit, but it's a best practice. Refer to §1005.11(c)(2). You do have to tell them it's provisional. If you reverse the provisional credit, you have to put that in writing. Refer to §1005.11(d).