Credits are EFTs, too. Definition of an EFT 1005.3(b)(1) The term “electronic fund transfer†means any transfer of funds that is initiated through an electronic terminal, telephone, computer, or magnetic tape for the purpose of ordering, instructing, or authorizing a financial institution to debit or credit a consumer's account.
Reg E Definition of error 1005.11(a)(1)(iii). The omission of an electronic funds transfer.
The customer states that their accounts should have been credited the amount of the cash that the machine kept. The credit isn't there (omitted). Yes, this is an EFT error.
_________________________
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria!
www.tcaregs.com