While I agree you need something to back up the reason for denial, the bottom line is, there are a few reasons you cannot deny someone, everything else is OK, as far as Reg. B is concerned. Other issues come into play, your policies, equal treatment, etc. In this instance the lender needs to find something they can hang their hat on and deny the request, even if it is subjective, or decide that maybe it is do-able.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell