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#1713931 - 06/25/12 08:51 PM TIL Reimbursement Letter Template
Mrs. Rizzo Offline
10K Club
Mrs. Rizzo
Joined: Mar 2006
Posts: 10,392
Curled up by the fire...
Anyone have a template/sample to share of what verbiage generally accompanies TIL reimbursements? (Letters to consumers)
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Lending Compliance
#1713956 - 06/25/12 09:26 PM Re: TIL Reimbursement Letter Template Mrs. Rizzo
Richard Insley Offline
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Richard Insley
Joined: Oct 2000
Posts: 10,180
Toano, VA
In Monopoly, there's a yellow Community Chest card that reads, "Bank error in your favor, collect $200." Players don't focus on the nature of the error, just the cash! Reimbursement can work that way too--if you aren't too specific and don't mention laws and regulations.

Dear borrower: During a routine review of recent loans, we discovered an error in the documents we provided at the time of your loan. In such cases, our policy is to do what we disclosed and make adjustments in the borrower's favor. Accordingly, we have determined that you are due a refund. Please find our cashiers check in the amount of $$$$.

Whatever you do, don't make it easy for the borrower to call someone to discuss the nature of the error.
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...gone fishing.

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#1714233 - 06/26/12 05:04 PM Re: TIL Reimbursement Letter Template Mrs. Rizzo
Mrs. Rizzo Offline
10K Club
Mrs. Rizzo
Joined: Mar 2006
Posts: 10,392
Curled up by the fire...
Many thanks, Richard!
_________________________
Take responsibility for your life.

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