I agree, I do not understand what our mortgage company is doing myself. let me try to explain further.
1) I have a mortgage commitment that tells the customer they are approved with conditions. Later the mortgage company needed more information from the customer. They sent an adverse action notice to the customer marking the box "application not complete, the following information is needed within 30 days or you will have to submit a new application". The customer did not provide the required information in the required time frame. My question is this, did we give the correct adverse action notice reason for denial? If it matters the requested information on the adverse action notice is not on the mortgage loan commitment conditions.
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Do or Do not There is no try.