Our IA is planning to cite a violation of 1026.7(a) as our HELCO statement does not have the Bank's name and address in the upper left corner like our mortgage statements do.

I reviewed 1026.7(a) 1-10 and I only see that (9) requires an address for billing errors. We include the Bank's address in the Reg Z Billing Error Notice on the backside of the statement. On the front, the Bank's address is in the tear off coupon to be used to mail the payment.

We are a Fiserv bank. I have no idea if the statement is set up correctly. Maybe there is a feature that enables us to put the Bank's contact information in the upper left corner like our mortgage statements. That is being researched.

Regardless, I don't feel that we have a violation. Any thoughts on this?

I do not think you have a violation. Model forms don't even have it in the upper left.

Agree - ask them what citation in 7(a) they are referring too?

Ha! He said 7(a)(9). So we are good.