How is that not a marketing/solicitation call?
It is in reference to a service they already have (see Anon poster's original information). Marketing is for a product the customer does not yet have. This appears to be merely a service call to establish the customer's desire to continue the existing service. In keeping with the spirit of the regulation, I believe taking this step to establish the customer's desire would supercede the internal Do Not Call list. Especially given the potential for customer problems if they think they have the service still and it just "goes away" because they failed to respond.
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