Thread Starter: ahkcompliance
Title: Re: Compliance Officer: Do you talk to customers?
|
If I have a problem with an account, I usually have somone on the front line handle the call. Every once in a while I will get a call transfered to me. Most are wire related questions and I am the go to person for wires at my bank. Before compliance, I worked on the front line so I will still get a call once in a while about account issues or other matters. Usually only if the call center cannot get somone else.
It's nice being able to talk to customers ONCE in awhile and makes me feel like I am still valuable since I still know the stuff after 5 years being off the front line.
|
|
|
|
