Thread Starter: Anonymous
Title: Re: Returned snail mail and bounced emails
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Is there a problem with continually charging the customer a returned mail fee every month without trying to communicate with them? (Customer is coded as invalid address and tellers are prompted to update if and when they come into a branch). We have some customers that have been charged this fee every month for 6-12+ months. I don't know why we continue to send statements when we know the address is wrong.
If we get bounced email back from our notice of statement availability in online banking, do we need to resolve those?
To be clear- I am personally not comfortable with either of our current process but need to prove to management that particularity the snail mail process is perhaps unfair.
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