Thread Starter: swiggles
Title: Re: Veterans Day
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I worked for a bank that purchased a very expensive interactive teller system..........where the customer goes to a machine similar to an ATM but talks real time with a real person on a screen. And the big super deal, management thought, was to have a teller available 24 hours a day. That idea was canned pretty quickly when they came to realize that no one comes to the bank in the middle of the night....wee hours of the morning. They were paying 1 or 2 employees to be there overnight, manning the system for all those expected customers who never came.
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