There's also the fact that this is the only part of our customer's business we have Adding this to the picture moves me squarely into Randy's camp. It's time for a showdown. I'd approach this as relationship with two strikes: we're losing money on you and we don't know what you're up to. Unless the customer comes up with a believable explanation AND expands the relationship so you can make a profit, I'd invite her to take this part of her business to the bank(s) that DO have a profitable relationship with her. Maybe if these other banks saw this part of her business and combined it with her other banking activities, they might be filing SARs, too.
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