Thread Starter: Anonymous
Title: Re: Card Dispute Question - Unauthorized/Authorized
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Original Anon Here - so we are told by our core processor (who handles our card dispute investigations) that under Mastercard we can only submit 15 fraud items per card per dispute, so this customer has well beyond 15 items to dispute....so we won't have any investigation/documentation to support that anything beyond the 15 submitted for review, are in fact the co-workers. So do we have to take the loss on these, since we can't prove (with documentation) that the co-worker did these?
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