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In Response To:
Thread Starter: John Burnett
Title: Re: Card Dispute Question - Unauthorized/Authorized

I agree with rainman here. You can take any information you have on patterns, etc., including what you have documented on the first 15 transactions, to form a conclusion that the other items were similarly completed by this "coworker."

And, to be blunt, I'd be considering terminating this customer's account.