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In Response To:
Thread Starter: Anonymous
Title: Re: Cyber event?

https://www.fincen.gov/resources/advisories/fincen-advisory-fin-2016-a005

"Cyber-Event: An attempt to compromise or gain unauthorized electronic access to electronic systems, services, resources, or information."

It's a very broad definition for a Cyber-Event. I would say that you have a Cyber Event against your customer.

I'd also call this account takeover.